Frequently asked questions
Frequently asked questions
To purchase art from our online gallery, browse through our collection and select the artwork you're interested in. Click on the artwork for more details, then follow the prompts to add it to your cart. Proceed to checkout to complete your purchase.
We accept various payment methods, including major credit cards and secure online payment systems. During the checkout process, you’ll be able to choose your preferred payment option and enter your payment details.
Yes, our payment system is secure. We use industry-standard encryption technology to ensure your payment information is protected during transactions.
We offer shipping to various locations. Shipping costs and delivery times will be calculated at checkout based on your location. We ensure that all artworks are packaged securely to prevent damage during transit.
Delivery times vary depending on your location and the shipping method chosen. Generally, you can expect your artwork to arrive within 10 business days from the date of shipment. You will receive a tracking number once your order has been dispatched.
If your artwork arrives damaged, please contact us immediately. Provide us with photos of the damaged artwork and packaging. We will work with you to resolve the issue, which may include a replacement or a refund.
We strive to ensure you are satisfied with your purchase. If you are unhappy with the artwork, please refer to our return policy for instructions on how to return the item.
Once your order is shipped, you will receive a tracking number via email. Use this number to track your order's status and estimated delivery date through our shipping partner’s website.
Our return policy allows for returns within 10 days of receiving your artwork. The item must be returned in its original condition and packaging. For more details on how to initiate a return, please refer to our return policy page.
Orders can be canceled within 3 hours of placing the order, provided the artwork has not already been processed or shipped. Please contact us as soon as possible if you wish to cancel your order.
Yes, all artworks by Augusto Bordelois are created by hand, ensuring each piece is unique and crafted with the utmost care and attention to detail.
Our artworks are framed using high-quality materials designed to complement and protect the artwork. The painting materials used include oil paints and acrylics on canvas.
The specifications of the frame include different sizing and layout. For more specific information about a particular frame, please refer to the product description on the artwork’s page.